Action: "When you make a decision or a change, ask yourself: Who needs to be informed of this?" Peter F. Drucker
"... and in what way should they be informed?" Bruce Klassen
Wow, there's a loaded one again. The management of change in business is all about communication of relevant information to the people who need to know. One could (and many have) write for days about this topic. Precisely because of that I am going to take a very simple approach. It has to do with strong foundations.
"Love your neighbor as yourself." – Matthew 22:37-39
"Love is patient, love is kind. It does not envy, it does not boast, it is not proud. 5It is not rude, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. 6Love does not delight in evil but rejoices with the truth. 7It always protects, always trusts, always hopes, always perseveres." 1 Corinthians 13:4-8 (New International Version)
What does the Christian Bible have to do with change management. Well, in my experience change management is all about respect. Respect is inherent in the definition of 'love' by St. Paul in 1 Corinthians. Respect is, again in my experience, the foundation of good interpersonal relationships. So, in a time of change, reach back to 'orthodoxy' and start there with your communication plan.
No matter what religion you are, or if you have none at all. The philosophical message in these passages should speak to you if you are about to embark upon change which affects others. This type of love is not about "infatuation" it is about respect. The respect one owes ones employees, suppliers, shareholders etc. when one is about to undergo changes which affect them.
If this sounds familiar, make some changes to your communications plan. "Sometimes, I feel like a mushroom. They keep me in the dark, and every so often they open the door to shovel shit on me." unknown author.
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